We cannot accept cancellations, changes to order details, or exchanges (color, item, quantity of products) after the order process has been completed.
Please carefully check your order items, quantities, colors, and shipping address before proceeding with your order.

We cannot exchange items after your order has been placed or after delivery has been completed.

A flat shipping rate of 540 yen (tax included) applies to domestic orders.
Orders totaling 5,200 yen or more qualify for free shipping.
Your order will be delivered via Yu-Packet.

Orders are typically shipped within 5 business days from the date of purchase.
Please wait a little longer for your order to arrive.

Please check the tracking number yourself, as it is included in the "preparing for shipping" email.
Also, please note that the tracking number listed in the "shipping complete" email will be reflected
from 5:00 PM the next business day onwards.
If you receive a "shipping complete" email on a Saturday, the tracking information will be reflected from 5:00 PM on Tuesday.
Due to system limitations, clicking the tracking number currently displays information in English.
In the event of an incomplete address, please contact your nearest sales office.
If you request an address change after shipping is complete, it will take time for redelivery, so
please ensure your address is accurate to avoid any issues.

Items returned to us will be canceled if we do not hear from you.
Please place your order again.
If you would like us to reship your order, please contact us via chat.
Returned items will be reshipped as soon as we confirm receipt of your item.
Reshipping takes approximately 1-2 weeks.

For orders not yet shipped, we will make the changes for you.
For items that have already been shipped, please contact Japan Post directly.
You can find the tracking number on your account page.
Please note that any redelivery fees incurred in such cases will be your responsibility.

As this is a postal delivery, we are unable to specify a delivery date or time.

Your item will be delivered via Yu-Packet.

We send an email after your order has been shipped.
If you do not receive a confirmation email, please check your spam folder or ensure that your domain settings are not blocking our emails.

We do not currently offer gift wrapping.

・Credit Cards
VISA / MASTER / AMERICAN EXPRESS / JCB
・Others
Apple Pay

Normally, items will be shipped within 5 business days from the date of purchase.
Please note that we are unable to combine shipments for orders with different order numbers, and shipping fees will be incurred for each order.
All orders will be prepared for shipment after you receive a shipping completion email, which is sent when your package is handed over from our warehouse to the shipping carrier.
Tracking information will be updated when your package is handed over to the shipping carrier.
If you have any questions, please contact us at contact@glammetokyo.com.

You can check the current delivery status using the tracking number provided in the shipping confirmation email.

We are unable to issue a receipt addressed to the name you specified.
A detailed purchase statement will be included with your order, so please use that as your receipt.

We do not accept returns due to customer convenience.
In the case of defective products, we will process returns as quickly as possible.
Please contact us at contact@glammetokyo.com with the details of the product's condition.

If you are a registered member, you can check it from your My Page.
Once your order is complete, a confirmation email will be sent from our shop to your registered email address.

If you are not receiving emails, please check the following:
・Whether the email has been automatically sorted into your spam folder
・Whether domain-specific settings have been applied
If you are still unable to receive emails after resolving the above issues, there may have been an error in the email address you registered. In this case, please contact us at the following address:
contact@glammetokyo.com
*If you wish to receive emails using a carrier email address (e.g., @ezweb.ne.jp, @softbank.ne.jp), please configure your domain permissions as these are often blocked.

■How to remove domain restrictions
docomo: Add to "Individually add domain or address to receive"
au: Add to "Reception list"
softbank: Add to "Reception permission list"

We accept product inquiries via email.
While we accept email inquiries 24 hours a day, responses will be sent during our business hours (Monday-Friday: 10:00 AM - 6:00 PM).
Inquiries received during holidays such as weekends, public holidays, Obon, and New Year's will be processed sequentially starting from the next business day.
Please note that depending on the nature of your inquiry, it may take some time for us to respond.